What's your response time for Norwood Young America emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Norwood Young America the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
We give every Norwood Young America customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
Yes — Big Toms Roofing is fully licensed to perform Emergency Roof Repair in MN, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Norwood Young America, MN and provide the photo documentation and scope reports they need to process claims efficiently.
How long does a full roof replacement take?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Is your workmanship guaranteed?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
How much does a roof inspection cost?+
We do these regularly for Norwood Young America homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Are you only in Norwood Young America or do you cover nearby towns?+
We serve Norwood Young America and the surrounding communities throughout Norwood Young America, MN — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
